Refund Policy
- Funds may be refunded under the following conditions:
1.1 Provision of objective arguments regarding the poor quality of service dependent on our platform.
1.2 The service has been used for at least 1 month.
1.3 For a refund request for the unused period, the calculation is based on the month. Refunds are only for the unused period.
- Refund conditions:
2.1 The name and surname on the payment system must match the name registered in the billing (bill.host-for.net).
2.2 Refunds can only be made to the following payment systems: YooMoney wallet, WebMoney wallet, SEPA, PayPal account
2.3 The refund is processed after deducting the used resources (days of usage) and the payment system transfer fee (ranging from 3% to 15%).
2.4 For refunds over $25 or the equivalent in other currencies, a written statement with the reason, full name, payment details, and signature is required. The statement must be scanned (or photographed) and sent via the ticket system.
2.5 For amounts over $100, refunds are only possible upon receiving a written statement sent by traditional mail to the following address: Host for NET, Apartado 243, 8000-148 Faro, Portugal. The statement must include the information described in section 2.4. The refund will only be processed after the letter is received.
- Refunds are not possible in the following cases:
3.1 A violation of regulations has been detected (spam, illegal content, unlawful use of resources, use of resources for mining).
3.2 Access to our resources is blocked or unavailable due to reasons beyond our control. For example, IP blocking by the provider, disruptions on main communication lines outside the scope of our service (outside the data center’s infrastructure).
3.3 Access is blocked in the region of Turkmenistan.
3.4. The payment was made using cryptocurrency.
3.5 A statement with the reasons and details specified in Refund Policy 2.4 has not been received.
3.6 Force majeure.
